Church Elm Lane Medical Practice

Church Elm Lane, Dagenham, Essex, RM10 9RR

Telephone: 020 8465 3000

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Appointments

E-CONSULT

E-Consult is a new method of getting the right help. You can use the online e consult portal to self check symptoms and receive on the spot medical advice 24/7. Please visit the E-Consult website for further information.

Econsult2

Routine Appointments

An appointment system is in operation for the doctors and nurses. An appointment can be made by phoning 020 8465 3000 during surgery hours.

If you wish to see a particular doctor, then please state the name of the doctor when booking your appointment.

Appointments can be made up to a week in advance and are scheduled for 10 minutes. They are released at 8.00am and at 2.00pm. If you need to discuss more than one problem please notify reception who will book 2 appointment slots for you.

Please also make sure you book a separate appointment for each person needing attention.

You may be offered an appointment with one of our partner organisations who are offering appointments on behalf Church Elm Lane Medical Practice and this may be at another site nearby.

Urgent Appointments

All appointments are released at 8.00am for morning Same day urgent appointments and 2.00pm for afternoon urgent appointments.  If your problem is urgent please let staff know immediately and they will offer you the available options including same day urgent appointment at the surgery or at the hub if appropriate.

Should the doctor be running more than 30 minutes late you will be told on arrival. You will be offered an alternative appointment should this be more convenient for you.

Missed appointments and lateness

Patients are advised to cancel their GP appointment with 1 hour in advance notice and Nurse/Pharmacist/HCA 24 hours in advance of their appointment. Your appointment will be classed as DNA appointment if you do not cancel within these timeframes.

If you arrive 10 minutes after your appointment time without contacting the practice beforehand, please be advised that you may not be seen. Please be aware that this is the GP decision whether they accept to see you if you are late for your appointment.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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