Welcome to Church Elm Lane Medical Practice

IMPORTANT NOTICE

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

Four ways to seek healthcare advice from a GP

• Call your surgery to discuss or book your appointment.
• complete a confidential online form to receive a response before the end of the next working day using the e- Consult link on this website
• Call NHS 111 or go online to seek advice https://111.nhs.uk/
• Download the NHS App to order repeat prescriptions, book appointments and check your symptoms

COVID-19

Important information about the coronavirus (COVID-19)

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

• you think you might have coronavirus;
• in the last 14 days you've been to a country or area with a high risk of coronavirus;
• you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

What this means in practice

This means staying at home and following Government Guidelines after arriving from another country and not going to work, school or public areas.

Try to avoid having visitors to your home, but it's OK for friends, family or delivery drivers to drop off food.

These steps are recommended to limit the potential spread of infection.

Transport

Do not use public transport or taxis until 14 days after your return from other countries.

Getting food and medicine

Stay at home or quarantine in a hotel by following the Government Guidelines for 14 days after arriving from other countries, and avoid going to public places. Ask a friend, family member or delivery services to carry out errands on your behalf.

Taking children to school

Stay at home after arriving from other countries and seek advice by calling 119 or from the Government website and avoid public places. Ask a friend or family member to take your children to school.

If you develop symptoms

If you develop a high temperature, cough, runny nose, sore throat or difficulty breathing, continue to follow this advice. Do not leave your home until you have been given advice by a doctor.

Beconase Aqueous Nasal Sprays Recall Alert

GSK has informed that an issue related to error in decommissioning of a specific batch has occurred. When scanning the batch the packs status scans as DESTROYED. There is no risk to the product quality but GSK would like the stock to be quarantined and returned.  Please take any recently obtained Beconase Aqueous Nasal Sprays back to your pharmacy for batch checking.

E-Consults

Church Elm Lane is participating in a new initiative called E-Consult. This will allow you to use an online portal to self check symptoms and receive on the spot medical advice 24/7. Please visit the E-Consult website for further information.

Click the banner below to connect to eConsult and get started.

MATERNITY PILOT - QUEENS & KING GEORGE HOSPITALS

These hospitals are taking part in a Department of Health Pilot.

Patients will be asked for provide two forms of ID, one with your picture and one with your address. This is to ascertain if you are a UK resident. To find out more please visit : bhrhospitals.nhs.uk/maternity-pilot or call 01708 435 165.

Need Support and cannot find what you are looking for?

www.bandtogether.co.uk may be able to help you. It is a fantastic website where you can instantly look for local contact and services.

CCG Award 2015-16!

Thank you to all those who nominated us to receive an award for 'PATIENT FOCUS' by the Barking & Dagenham CCG. We are very humbled by your appreciation and hope to carry on with the quality of care we provide our patients. CCG Award

10 Years!

We were delighted to celebrate our 10th year anniversary on 30 June 2016 with the opening of a new minor surgery suite at the practice. The Mayor, Councillor Eileen Keller graced us with her presence and we had many of our long registered patients celebrate the occasion with us.

News article on B&D post - Please read here

Our patient, Mr Adegboye Adeyemo, Senior Photographer AA Deluxe Photos clicked few amazing pictures capturing the enthusiasm and joy of staff and guests present.

"A big congratulations to Dr Goyal and the team at Church Elm Lane Medical Practice as you celebrate your 10^th anniversary. It was a privilege to capture this milestone on behalf of AA Deluxe Photos.  Thank you to Dr Goyal for allowing me to volunteer and give back in my own little way as a user and beneficiary of your excellent service. You all are exceptional in delivering a very good service in the local community".

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Appointments

If you would like to discuss more than one problem with the GP then please book a double appointment with Reception when booking.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Communication Needs

We want to ensure that we can communicate with you effectively by providing you with our information in a format that is accessible to you. Therefore if you have a hearing, visual or learning disability, please speak to us and we can look at providing information which can be accessible to you.

 Missed appointments and lateness

Patients are advised to cancel their GP appointment with 1 hour in advance notice and Nurse/Pharmacist/HCA 24 hours in advance of their appointment. Your appointment will be classed as DNA appointment if you do not cancel within these timeframes.

If you arrive 10 minutes after your appointment time without contacting the practice beforehand, please be advised that you may not be seen. Please be aware that this is the GP decision whether they accept to see you if you are late for your appointment.

22

PATIENTS FAILED TO ATTEND THEIR APPOINTMENT THIS WEEK AND DID NOT NOTIFY THE SURGERY.

THEREFORE 22 PATIENTS WHO NEEDED AN APPOINTMENT WERE UNABLE TO BE SEEN

please call to cancel if you cannot make your appointment

we now have a new messaging service called MJog to send you text message reminders of appointments ect.

 Please make sure reception has up to date mobile number for you.

you can also download the MJog app on your smart phone