Noticeboard

Dear Patients,

The Barking and Dagenham CCG IT department and BT will be upgrading our broadband on Tuesday 17^th December 2019 between 15.20-17.20. Please note we will not be able to access our computer system whilst this essential work is being carried out, therefore we may need to ask you to contact us the next day or call the HUB or 111 (See our out of hours section for more information about services which are available when we are closed). We are sorry for any inconvenience caused and thank you for your patience.

We provide flu vaccinations to eligible patients during the flu season from September to March. Please contact us for more information or to book an appointment.

We offer online appointments, please log in https://www.patientaccess.com/. Please contact our reception staff for further details or if you do not have log in details for our online services.

We would like to inform all patients that your named GP is: Dr Mina Goyal.

We offer Minor Surgical & Family Planning services to our patients.

IMPORTANT NOTICE: The prescription line will now be open from 09.30-10.30 Monday-Friday. Please visit the prescription page for all other ways to order your prescription.

PLEASE NOTE: UNFORTUNATELY THE SURGERY NO LONGER PROVIDES EXTENDED HOUR CLINICS. WE WILL HOWEVER CONTINUE TO MAKE EVENING APPOINTMENTS AVAILABLE UNTIL 6.30PM ON MONDAYS AND WEDNESDAYS FOR COMMUTERS.

PLEASE NOTE: The GP surgery is based in Church Elm Lane Health Centre which also houses other community services including Phlebotomy, Health Visitors and Talking Therapies which are NOT part of the GP. Please contact 0300 300 1790 to access these services or ask about any further enquiries.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register. You will find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Welcome to Church Elm Lane Medical Practice

On behalf of all the staff at Church Elm Lane Medical Practice we

Would like to wish all of our patients a Very Merry Christmas and

A Happy New Year.

E-Consults

Church Elm Lane is participating in a new initiative called E-Consult. This will allow you to use an online portal to self check symptoms and receive on the spot medical advice 24/7. Please visit the E-Consult website for further information.

Click the banner below to connect to eConsult and get started.

Christmas &

New Year Opening Hours

Monday 23^rd December 08.30am – 1pm & 2pm – 6.30pm

Christmas Eve 08.30am – 1pm & 2pm – 6pm

Christmas Day Closed

Boxing day Closed

Friday 27^th December 08.30am – 1pm & 2pm – 6.30pm

Monday 30^th December 08.30am – 1pm & 2pm – 6.30pm

New Year’s Eve 08.30am – 1pm & 2pm – 6pm

New Year’s Day Closed

Thursday 2^nd January 08.30am – 1pm & 2pm – 6pm

Pre bookable appointments will restart from Monday 6^th January 2020.

Contact the GP Hub 020 3770 1888 to be seen by a GP.

Alternatively Call 111

In case of life threatening illness Call 999 or visit A&E

MATERNITY PILOT - QUEENS & KING GEORGE HOSPITALS

These hospitals are taking part in a Department of Health Pilot.

Patients will be asked for provide two forms of ID, one with your picture and one with your address. This is to ascertain if you are a UK resident. To find out more please visit : bhrhospitals.nhs.uk/maternity-pilot or call 01708 435 165.

Need Support and cannot find what you are looking for?

www.bandtogether.co.uk may be able to help you. It is a fantastic website where you can instantly look for local contact and services.

Flu Banner

CCG Award 2015-16!

Thank you to all those who nominated us to receive an award for 'PATIENT FOCUS' by the Barking & Dagenham CCG. We are very humbled by your appreciation and hope to carry on with the quality of care we provide our patients. CCG Award

10 Years!

We were delighted to celebrate our 10th year anniversary on 30 June 2016 with the opening of a new minor surgery suite at the practice. The Mayor, Councillor Eileen Keller graced us with her presence and we had many of our long registered patients celebrate the occasion with us.

News article on B&D post - Please read here

Our patient, Mr Adegboye Adeyemo, Senior Photographer AA Deluxe Photos clicked few amazing pictures capturing the enthusiasm and joy of staff and guests present.

"A big congratulations to Dr Goyal and the team at Church Elm Lane Medical Practice as you celebrate your 10^th anniversary. It was a privilege to capture this milestone on behalf of AA Deluxe Photos. Thank you to Dr Goyal for allowing me to volunteer and give back in my own little way as a user and beneficiary of your excellent service. You all are exceptional in delivering a very good service in the local community".

10 year

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Appointments

If you would like to discuss more than one problem with the GP then please book a double appointment with Reception when booking.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Communication Needs

We want to ensure that we can communicate with you effectively by providing you with our information in a format that is accessible to you. Therefore if you have a hearing, visual or learning disability, please speak to us and we can look at providing information which can be accessible to you.

Missed appointments and lateness

Patients are advised to cancel their GP appointment with 1 hour in advance notice and Nurse/Pharmacist/HCA 24 hours in advance of their appointment. Your appointment will be classed as DNA appointment if you do not cancel within these timeframes.

If you arrive 10 minutes after your appointment time without contacting the practice beforehand, please be advised that you may not be seen. Please be aware that this is the GP decision whether they accept to see you if you are late for your appointment.

PATIENTS FAILED TO ATTEND THEIR APPOINTMENT THIS WEEK AND DID NOT NOTIFY THE SURGERY.

THEREFORE 37 PATIENTS WHO NEEDED AN APPOINTMENT WERE UNABLE TO BE SEEN

please call to cancel if you cannot make your appointment

we now have a new messaging service called MJog to send you text message reminders of appointments ect.

please make sure reception has up to date mobile number for you.

you can also download the MJog app on your smart phone

receptionist