Heidi Health AI Scribe Tool

At Church Elm Lane Medical Practice, we are committed to providing you with the highest quality of care.

To enhance our service, we have introduced Heidi, an AI-powered medical scribe designed to assist in documenting some of our consultations.

If you don’t wish for Heidi to be on in your consultations, just let your clinician know.

Below, we explain what Heidi is, the benefits it brings to your care and our service, and how your data is managed and protected.

What is Heidi?

Heidi is an advanced AI medical scribe designed to transcribe and process conversations between clinicians and patients to produce clinical notes and follow-up materials – from referral letters to assessments.

Heidi allows us to focus more on you, the patient, rather than on typing and administrative tasks. You can learn more about it here.

Benefits of using Heidi

• Enhanced focus on your care: By automating the documentation process, Heidi Health allows us to spend more time interacting with you, thereby improving the quality of care and communication during consultations.
• Efficiency and accuracy: The salient details of your consult are transcribed accurately, reducing errors and omissions in your medical records.
• Streamlined workflow: Heidi helps in managing various administrative tasks, such as generating patient summaries, filling out forms, and creating referral letters, making our workflow more efficient and reducing the risk of burnout for our clinicians.

How is your data managed?

• Data security and privacy: Heidi adheres to stringent UK compliance frameworks, including the Data Protection Act, UK GDPR, and NHS standards such as DCB0129, DTAC, and DSPT. This ensures that your personal information is handled securely and confidentially.
• Local data hosting: All data is hosted within the UK, enhancing security and compliance with local data protection regulations.
• Temporary data storage: As you speak, Heidi transcribes. No recordings of your conversations are ever stored. Once your clinician has completed and reviewed their
  notes, they are transferred to your Electronic Health Record (EHR) and then deleted from Heidi, ensuring your data remains private and secure.
• De-identified data: Before Heidi processes your session, all data is stripped of personal identifiers (think ‘Jane Doe’ instead of your name), so it can’t be traced back to you