Appointments

E-CONSULT

E-Consult is a new method of getting the right help. You can use the online e consult portal to self check symptoms and receive on the spot medical advice 24/7. Please visit the E-Consult website for further information.

APPOINTMENTS WITH DOCTORS 
We’re changing the way our appointment system works.
Starting from Tuesday 2.4.24, all on the day GP appointments will now be available in the morning from 8am.
From 8/7/2024 Pre-bookable appointments will be available  to be booked from 8am for the following week too.

You no longer need to wait for the afternoon appointments to be released at 2pm.
You can access these appointments by calling us when the appointments are released, or use the NHS app or online services to book the appointments.

Please also make sure you book a separate appointment for each person needing attention. One Appointment One Problem. For more than one appointment you will be asked to book another appointment.

You may be offered an appointment with one of our partner organisations who are offering appointments on behalf Church Elm Lane Medical Practice and this may be at another site nearby.

Missed appointments and lateness

Patients are advised to cancel their GP appointment with 1 hour in advance notice and Nurse/Pharmacist/HCA 24 hours in advance of their appointment. Your appointment will be classed as DNA appointment if you do not cancel within these timeframes.

If you arrive 10 minutes after your appointment time without contacting the practice beforehand, please be advised that you may not be seen. Please be aware that this is the GP decision whether they accept to see you if you are late for your appointment.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.