Noticeboard

URGENT MESSAGE 09.06.21- Due to technical error the telephone lines this morning played the wrong message. We are open all day, please don't hesitate to contact us. Thank you

The Phlebotomy Clinic run by NELFT in the Church Elm Lane Medical Practice Building will be open from Friday 10^th July 2020 for appointment only blood tests. Please use the link below to book an appointment with the Phlebotomy clinic of your choice. Church Elm Medical Practice is not part of NELFT and cannot help with any queries relating to services run by them.

https://10to8.com/book/nelftbookabloodtest/?utm_source=tte_comms&utm_medium=c2_viral

https://www.barkingdagenhamccg.nhs.uk/Local-services/blood-tests.htm

Coronavirus information update 25/03/2020

Due to the changes made to the NHS advice regarding COVID-19 on Monday 23^rd March 2020, Doctors of the World have updated the COVID-19 translated guidance at: https://www.doctorsoftheworld.org.uk/coronavirus-information/

It is now available in English, Albanian, Arabic, French, Portuguese, Spanish, Turkish, Polish, Romanian, Russian. The following languages will also be available soon: Bengali, Dari, Farsi, Hindi, Kurdish Sorani, Mandarin, Pashto, Urdu, Vietnamese, Tigrinya, Amharic, Malayalam, Somali, Bulgarian, Latvian, and Hungarian.

The guidance is based on NHS and the UK Government’s updated advice and health information, and we have produced translated versions thanks to the support and assistance of the British Red Cross, Migrant Help, Clear Voice, and the Eastern European Resource Centre. We really hope it will help to ensure this important guidance reaches migrant and asylum-seeking communities in the UK.

COVID 19 update - Appointments at the surgery from 11/3/2020 until further notice:

From 11/3/2020 we will be providing telephone triage appointments with our doctors until further notice. This is to minimise the risk to patients and staff to the coronavirus and avoid any unnecessary contact. Patients may be contacted by our reception team to change face to face appointments to telephone consultation with doctors or nurses where a face to face appointment is not needed.

You can go on the e-consult website here to self-check symptoms and receive on the spot medical advice.
Visit the 111 website for information about the coronavirus and up to date guidance.

Please accept our apologies for any inconvenience this may cause you. Thank you.

Coronavirus Information

If you’ve travelled to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and have a cough, fever or shortness of breath – or have been in close contact with someone with confirmed coronavirus – please stay indoors and visit the 111 website for more information or advice using links: https://111.nhs.uk/service/covid-19

Even if symptoms are mild - do not go to a GP surgery, pharmacy or hospital and avoid close contact with other people. For latest advice, visit the Department of Health website or click https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

We provide flu vaccinations to eligible patients during the flu season from September to March. Please contact us for more information or to book an appointment.

We offer online appointments, please log in https://www.patientaccess.com/. Please contact our reception staff for further details or if you do not have log in details for our online services.

We would like to inform all patients that your named GP is: Dr Mina Goyal.

We offer Minor Surgical & Family Planning services to our patients.

IMPORTANT NOTICE: The prescription line will now be open from 09.30-10.30 Monday-Friday. Please visit the prescription page for all other ways to order your prescription.

Extended hours telephone appointments are available with our clinicians on Monday evenings from 6.30-19.30. Contact our reception team to book an appointment.

PLEASE NOTE: The GP surgery is based in Church Elm Lane Health Centre which also houses other community services including Phlebotomy, Health Visitors and Talking Therapies which are NOT part of the GP. Please contact 0300 300 1790 to access these services or ask about any further enquiries.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register. You will find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Patient Information

Dear Patients,

All the below information is there to help and guide you with any questions you may have in regards to practice procedures. This includes reviews and questionnaire or just simple instructions to follow.

receptionist

Registered Patients

Please note the below document is very important and required for all registered patients to fill in as consent for your own line of care. Please read the document carefully, sign and send or bring into the practice so we can update your records. We thank you for your co-operation on this.

Patient Consent

Ear Drop Procedures

Please note, of late we have had numerous patients who have been requesting Ear syringing without following the below procedures first. This is a waste of both your and our nurses time and we would appreciate if you could do the below first before booking an appointment.

Ear Drop Instructions

Spirometry Test - Only to be performed with clinician permission.

Spirometry Testing.

Zero Tolerance Policy

Church Elm Lane Medical Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way. The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff.

This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

Alcohol Questionnaire:

Please answer the questions in the short questionnaire to enable us to assess your alcohol consumption rate and offer advice if necessary.

Alcohol Consumption Questionnaire

For patients who are due an annual asthma review.

Please would you answer the questions on the form below and submit it to us.

If your symptoms are deteriorating or you have any concerns, please make an appointment to the respiratory nurse or a doctor as well.

Open the Asthma Annual Review Form

Depression Questionnaire

This easy to use patient questionnaire has been validated for use in Primary Care.

It is used by your doctor to monitor the severity of depression and response to treatment.

It can also be used to make a tentative diagnosis of depression.

PHQ-9 Depression Assessment Questionnaire

Bowel Screening

In England, bowel screening currently uses FOBt (Faecal Occult Blood Testing). The FOBt looks for hidden traces of blood in poo. Bowel cancer screening aims to detect bowel cancer at an early stage before symptoms have a chance to develop.

The FOBt programme invites all men and women between the ages of 60-74 years. Those aged 75 and over can request a kit by ringing 0800 707 6060.

People are invited by letter to their home address every 2 years and are asked to complete a FOBt by providing 6 samples (from 3 stools) and post it back to the national programme for analysis in a sealed envelope. You wil receive your result by letter free post and your GP will be informed.

If you would like more information and advice, please visit www.cancerscreening.nhs.uk/bowel/

Information about cancer prevention - http://www.nhs.uk/LiveWell/preventing-cancer/Pages/Preventing-cancer-home.aspx

Interactive tool to support healthly living choices related to cancer prevention - http://www.cancerresearchuk.org/about-cancer/causes-of-cancer

Interactive tool to aid risk assessment of bowel cancer - http://www.nhs.uk/Tools/Pages/Bowel-cancer-self-assessment.aspx?Tag=Screening%2Band%2Btests

National Bowel Cancer Screening FREEPHONE 0800 707 6060; email: lnwh-tr.bcsp@nhs.net ; Address: Level 5V 013 St Marks Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ.

Bereavement

If Death Occurs At Home

Telephone the doctor who will visit to confirm that death has taken place.
Contact a funeral director.
Arrange to collect the doctor's Medical Certificate of Death (usually from the surgery).
Take this to the Registrars Office, (together with the deceased's Medical Card and Birth Certificate, if available) for the area in which the death took place. Alternatively you can register by declaration at any convenient Registrars Office but certificates will not be available as these will have to be posted to you a few days later.
The Registrar will normally issue a Green coloured certificate for you to give to your funeral director who will look after necessary arrangements for the funeral. The Registrar will also issue a white notification certificate for the DSS. They will also enquire as to the number of Certified Copies you require for dealing with the deceased finances (a fee is payable for each copy).

If The Death Occurs In Hospital

Contact a funeral director to inform him his services are required.
Collect the certificate from the hospital then follow 4 - 5 as above

Note For Cremation

Your funeral director will usually liaise directly with the surgery regarding the additional certification required.

Please book an appointment with one of our Doctors if you require any further support. HOPE Counselling in also available via West & Co Funeral Services.

Breast Screening

Women aged 50-70 are invited for breast screening mammography every three years. Women aged over 70 can refer themselves by telephoning their local screening centre.

Women in Barking & Dagenham will be offered screening either at a mobile unit in Barking Town Centre or at King George Hospital. Women can phone the administration centre and ask to go to a different site if they wish.

Screening sites:

Westland Medical Centre, Hornchurch

King George Hospital

Barking (Axe Street) - mobile unit

Harold Wood Polyclinic

Are you a Carer?

Carers of Barking & Dagenham are striving to make a difference for over 30 years. They offer:

Information, Advocacy and Emotional Support

Peer Support Groups

Training for carers

Carers Centres are on 334 Heathway, Dagenham, RM10 8NJ and Memory Lane Resource Centre, 243 Porters Avenue, RM8 2AQ.

You can contact them on 0208 593 4422; email: carers@carerscentre.org.uk

Web: www.carerscentre.org.uk

Food Bank Services

If you feel you are in need of an emergency food supply or any support in regards to general day to day living. Please use the below link to visit our nearest The Trussell Trust Campaign - Stop UK hunger. If you feel you are able to donate to this trust then please also click on the link to find out how.

http://dagenham.foodbank.org.uk/

DOMESTIC VIOLENCE/ABUSE

There is a new app made to look like a weather app called brightsky. This contains a UK wide directory of specialist domestic abuse support services with contact details. It includes a secure journal tool, safety questionnaires and myth busting on domestic and sexual abuse. It also includes links to further resources.

Once you have installed it you just click to convert mode and it is disguised on your phone.

https://play.google.com/store/apps/details?id=com.newtonmobile.hestia&hl=en_GB

Band Together

If you or your family are in need of any advice and information in regards to Barking And Dagenham Money related matters or Employment Seeking. Please click on the below website link for support.

www.bandtogether.co.uk

Mental health resources

General information https://www.lbbd.gov.uk/mental-health

https://www.nhs.uk/conditions/suicide/

https://www.mind.org.uk/

Adults: http://www.barkingdagenhamccg.nhs.uk/Local-services/mental-health-services.htm

psychiatry services https://www.nelft.nhs.uk/services-barking-access-assessment-team

older peoples mental health https://www.nelft.nhs.uk/services-barking-older-adult-mental-health-service

mental Health advocacy services http://careandsupport.lbbd.gov.uk/kb5/barkingdagenham/asch/service.page?id=JnraaIDuoGY

psychology services Barking & Dagenham https://www.nelft.nhs.uk/services-barking-psychological-services

Mental health for Children - resources.

https://www.lbbd.gov.uk/emotional-health-and-wellbeing-in-schools