This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

We would like to inform all patients that your named GP is: Dr Mina Goyal

CELMP are pleased to announce the opening of a new minor surgery suite at the practice which will offer Minor Surgical services to our patients in Barking & Dagenham.

PLEASE NOTE: UNFORTUNATELY THE SURGERY CAN NO LONGER PROVIDE EXTENDED HOUR CLINICS INCLUDING ALTERNATE SATURDAY MORNINGS FROM 1 JANUARY 2018. WE WILL HOWEVER CONTINUE TO MAKE EVENING APPOINTMENTS AVAILABLE UNTIL 6.30PM ON MONDAYS AND WEDNESDAYS FOR COMMUTERS. PLEASE ASK RECEPTION FOR MORE DETAILS.

PLEASE NOTE: The GP surgery is based in Church Elm Lane Health Centre which also houses other community services like Phlebotomy, Health Visitors, District Nurses and Talking Therapies which are NOT part of the GP. Please contact 0300 300 1790 to access these services.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

The Friends and Family Test

What is the FFT and how do I take it?

The Friends and Family Test (FFT) is a means for NHS GP practices to measure patient satisfaction with their services and for them to establish areas of improvement. It also provides a vital quick anonymous way for patients to give their views after receiving care or treatment.

Patients taking the test are simply asked this question: "How likely are you to recommend our service to friends and family if they needed similar care or treatment?". They then rank their answer from "extremely likely" to "extremely unlikely" and can give further comments to clarify their answer.

We welcome all patients being treated at the practice to complete a FFT questionnaire after receiving treatment.

Patients can take the test by clicking here to complete the FFT questionnaire online. Alternatively, a paper copy can be collected from reception, completed and posted into our comments box.

We look forward to receiving your feedback.

How will the FFT results be used and where can I see the results?

The FFT results are gathered and analysed by the practice to see if any actions are required. The responses to the FFT question will be used to create an overall score, which will be published online. The comments, however, are retained by the service, to pass on to staff and managers. If you have opted out from having your comments shared then they will not be shared.

You can view the results for this practice on the NHS Choices website. Simply use the Services near you search tool, select your NHS practice and perform a postcode search. Select the provider you wish to look up. On the overview page of the provider's profile, you will find a selection tool that is called "Quality of service" or "Key facts". Here you can see the overall FFT score for the service provider, telling you what percentage of people would recommend the service. To find out about the data, select the link "Find out more about this data". Additional FFT data is published by NHS England.

If you have any further queries about the test please ask at reception.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website